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Privacy Policy – Atelier Alba Flora

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Version: 11.11.2025
Company: Atelier Alba Flora
Registered address: Grand Rue, 1338 Ballaigues, Switzerland
Email: atelieralbaflora@gmail.com
Website: https://www.atelieralbaflora.ch/

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1. Introduction

At Atelier Alba Flora, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase on our website, which is hosted on Wix.com.
By using our website, you consent to the practices described here.

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2. Data We Collect

We collect only the data required to process orders and improve your experience:

  • Identity and contact details: name, address, phone number, email.

  • Order and payment details: order content, delivery address, payment method (handled securely by third-party payment processors; we never store full card data).

  • Technical data: IP address, browser type, operating system, device, and usage patterns (via cookies).

  • Communication data: messages or enquiries sent through forms, email, or social media.

  • Marketing data: newsletter subscription information (optional and revocable).

Mandatory fields on forms are marked as required; all others are optional.

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3. Purpose of Data Processing

Your data is processed for legitimate purposes, including:

  • Processing and delivering orders, managing payments, and confirmations.

  • Communicating with you about your order or enquiry.

  • Improving our website and customer experience.

  • Sending newsletters or promotions (only with your consent).

  • Fulfilling Swiss legal and accounting obligations.

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4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (to complete your order).

  • Consent (for marketing emails and non-essential cookies).

  • Legitimate interest (to improve and secure our website).

  • Legal obligation (for invoicing and record-keeping).

You may withdraw your consent at any time by contacting atelieralbaflora@gmail.com.

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5. Data Sharing

We do not sell or rent your data. It may be shared only with trusted partners strictly necessary to perform our services:

  • Wix.com Ltd. (website hosting and storage).

  • Payment providers (e.g. Stripe, PayPal, TWINT).

  • Delivery carriers (e.g. Swiss Post, DPD).

  • Analytics and marketing tools (e.g. Google Analytics, Meta Pixel).

All partners handle data under Swiss FADP and EU GDPR standards or equivalent international frameworks.

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6. Data Retention

Personal data is stored only as long as necessary to achieve the stated purposes or to meet legal and tax obligations (generally 10 years).
After this period, data is deleted or anonymised.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies through Wix to ensure site functionality and improve performance.

Types of cookies:

  • Essential: required for checkout and basic site operation.

  • Analytics: to understand visitor behaviour (e.g. Google Analytics).

  • Marketing: to personalise ads and measure campaigns (e.g. Meta Pixel).

  • Functional: to remember preferences such as language.

Upon your first visit, a cookie banner lets you accept or refuse non-essential cookies. You can change your settings anytime via your browser.
More info: https://support.wix.com/en/article/cookies-and-your-wix-site.

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8. Data Security

We apply technical and organisational measures to protect your data:

  • SSL/TLS encryption (HTTPS).

  • Secure servers and limited access.

  • Encrypted payment gateways.

  • Staff access restricted to what is necessary.

In the unlikely event of a personal-data breach, we will notify affected users and the competent authorities in accordance with Swiss law and EU GDPR requirements.

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9. External Links

Our website may contain links to third-party sites (e.g. partners, social media).
We are not responsible for their content or privacy practices and encourage you to read their policies before sharing data.

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10. Your Rights

Under Swiss FADP and EU GDPR, you may:

  • Access your stored data.

  • Rectify incorrect information.

  • Request deletion (where legally permitted).

  • Withdraw consent to marketing or cookies.

  • Request data portability.

To exercise these rights, contact atelieralbaflora@gmail.com.
We respond within a reasonable timeframe.

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11. International Data Transfers

Your data may be processed outside Switzerland or the EU (e.g. by Wix or Google).
All such transfers occur under adequacy decisions or recognised safeguards such as the Swiss-US and EU-US Data Privacy Frameworks.

 

12. Updates to This Policy

We may update this Policy to reflect legal or technical changes.
The latest version is always published on our website and takes effect upon posting.
Earlier versions remain applicable to previously collected data when legally required.

 

13. Contact

For questions, concerns, or data-protection requests, please contact:

Atelier Alba Flora
Grand Rue, 1338 Ballaigues, Switzerland
📧 atelieralbaflora@gmail.com

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